Refund policy
Returns & Refunds
At House of Tonic, we believe products made close to the land deserve thoughtful stewardship. Rather than encouraging unnecessary returns, we invite you to contact us if something isn't as expected. We stand behind everything we make and will always work with you to find a fair solution.
Every House of Tonic product is prepared in small batches and reflects a particular season, harvest, or moment in time. We hope you'll enjoy discovering them as much as we enjoy making them.
Food Products
Because our maple syrup, honey, granola, and other pantry goods are food products, we cannot accept returns once they have been opened or delivered.
If your order arrives damaged, incorrect, or if there is a quality issue, please contact us within 7 days of delivery. We'll do everything we reasonably can to make it right, whether that's replacing the item or issuing a refund where appropriate.
If your order was damaged during shipping, please include photographs of both the product and the packaging when you contact us.
Botanical Skincare & Ritual Care
Unused and unopened skincare products may be returned within 30 days of delivery.
Returned items must be:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Once your return has been received and inspected, we'll issue a refund to your original payment method.
For hygiene and safety reasons, we cannot accept returns of opened skincare products unless the item is faulty or arrived damaged.
Handmade & Home Goods
Unused homewares and accessories may be returned within 30 days of delivery.
Items must be returned in their original condition and packaging.
Unless an item is faulty or sent in error, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Orders
If your order arrives damaged or you've received the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photographs of the product
- Photographs of the shipping box (if applicable)
We'll arrange a replacement or refund as quickly as possible.
Seasonal Variations
Many House of Tonic products are intentionally seasonal and handcrafted.
Natural variations in colour, flavour, aroma, texture, and appearance are part of what makes each harvest and batch unique. These variations are a reflection of nature and are not considered defects.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Questions?
If you have any questions before or after placing your order, we'd be delighted to help.