Shipping policy
Shipping Policy
Last updated: July 23, 2026
At House of Tonic, every order is prepared with care. Many of our products are made in small batches, poured by hand, and packed from our workshop in Falls Village, Connecticut. We appreciate your patience while we prepare your order.
Order Processing
Orders are typically prepared and dispatched within 2–5 business days.
During seasonal harvests, holidays, or periods of high demand, processing times may occasionally be longer. If a significant delay occurs, we'll contact you as soon as possible.
Shipping
We currently ship within the United States.
Shipping costs are calculated at checkout based on the destination, package size, and shipping method selected.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.
Local Pickup
From time to time we may offer local pickup for selected orders. If this option is available, it will appear during checkout.
Delivery Times
Delivery times vary depending on your location and the shipping carrier.
Estimated delivery dates are provided as a guide only and cannot be guaranteed.
House of Tonic is not responsible for delays caused by weather, carrier disruptions, customs, or circumstances beyond our control.
Food Products
Many of our maple syrup, honey, and pantry products are prepared in small seasonal batches.
During periods of extreme heat or cold, we may occasionally delay shipping to help ensure your order arrives in the best possible condition.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
House of Tonic cannot be responsible for delays, additional shipping charges, or lost parcels resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.
International Shipping
We do not currently offer international shipping through our online store.
If you're interested in placing an international order, please contact us and we'll be happy to discuss whether shipping is possible.
Questions
If you have any questions about your order or shipping, please contact us:
House of Tonic LLC
186 CT-63
Canaan, CT 06031
United States
Email: info@houseoftonic.com